We currently only ship to the UK. – SHIPPING FEE – £4.99 no matter how big or small the order.
There will be NO SHIPPING charge on Digital Products.
99% of our orders arrive within 3 working days from dispatch but please allow up to 14 working days for any delays.
If you wish to know the current shipping timescales of any products please contact us for an update.
If you require items urgently please contact us on info@busterandspike.co.uk
If there are any issues with your order then there will be a delay in processing and delay in delivery.
Please ensure your SHIPPING ADDRESS is correct. If any parcel is delivered wrongly we cannot be held responsible. Any parcels returned to us, there will be a £10 Administration Fee plus the cost of the postage to repost.
Once your order is dispatched you will receive an email confirming your order has been completed.
We are not responsible for any delivery problems / delays / weather conditions that the courier may encounter which result in a delay in delivery.
SHORTAGES
Please check your order carefully when it arrives. All claims regarding shortage of items MUST be made within 72 hours of parcel delivery date. No claims for shortages can be entertained after this time.
NON DELIVERY
Parcels are sent by Royal Mail or Evri and you will receive tracking details by email.
Please monitor your tracking details after you have received notification of parcel dispatch and contact us as soon as possible if you suspect there is a problem. Claims for NON DELIVERY cannot be entertained longer than 21 days from dispatch date.